Support
Moin! Stuck somewhere, found a bug or have an idea? Write to us:
E-mail: support@hamburg-streetwars.com
Helpful: iPhone model, iOS version, game version (bottom of the settings screen) and ideally a screenshot. For purchase questions: date, time and product (from Apple’s receipt).
FAQ
Is the game free?
Yes, you can play the whole game for free. Optionally you can buy Kiez Gulls (in-game currency) and other offers. Everything can also be earned by playing.
Where is my progress saved? How do I back it up?
On your iPhone. If iCloud is on (iOS Settings → your name → iCloud), the game backs up your progress to your iCloud automatically. On a new iPhone with the same Apple ID, just sign in and start the game. Without iCloud, your progress is lost when you delete the app.
Restore purchases
Shop → “Restore purchases”. This brings back permanent purchases (e.g. “Remove ads”, Kiez Pass) from Apple. Purchased Kiez Gulls are consumables: they come back via the iCloud backup, not via “Restore”. Use the same Apple ID as for the purchase.
A purchase did not arrive.
Restart the game – pending purchases are credited on launch. If that doesn’t help, write to us with the date and time of the purchase. Refunds are handled by Apple: reportaproblem.apple.com.
How do I reset the game?
Settings → “Reset game”. This deletes your progress; sound, graphics and language stay.
How do I turn off notifications?
In the game under Settings → Notifications, or in iOS Settings → Notifications → Hamburg Streetwars.
Ads and privacy
You only see ads when you start a video yourself for a reward. You can change your consent in the app under Settings → Account → “Change ad consent”. More: Privacy.
What is the age rating?
16+. Cartoon fights (knock-outs, no deaths) and red-light-district setting, but nothing explicit.